GM Customer Satisfaction Program N252507990: Jack Kit Lifting Rod Replacement

GM has just launched a new Customer Satisfaction Program (CSP) – N252507990 – to address an issue with the jack kit lifting rod on certain 2025 full-size trucks and SUVs. Here’s what owners need to know and what I would do if this applied to my vehicle.

What this program is (and what it isn’t)

This is a Customer Satisfaction Program, not a safety recall. GM found that the lifting rod in the factory jack kit can be out of specification on some vehicles. In simple terms, the rod may not meet GM’s dimensional or performance standards.

To prevent problems if you ever need to jack the vehicle on the side of the road, GM is having dealers swap the lifting rod for an updated part at no charge.

The program is currently set to run through December 31, 2027. After that date, normal warranty rules apply.

Which vehicles are involved?

According to the bulletin, the program applies to certain 2025 model-year GM full-size trucks and SUVs, including:

• Cadillac

  • Escalade

• Chevrolet

  • Silverado 1500

  • Suburban

  • Tahoe

• GMC

  • Sierra 1500

  • Sierra 2500HD / 3500HD

  • Yukon

  • Yukon XL

Not every one of these vehicles is automatically included. Involvement is VIN-specific, so it depends on how your truck or SUV was built.

If you have a Duramax-equipped Silverado/Sierra or one of the SUVs, this program still applies the same way – it’s about the jack kit, not the engine.

What’s the actual issue?

GM’s wording is that the “jack kit lifting rod is out of specification.”

They don’t list a dramatic failure mode in the customer letter, but practical risks with an out-of-spec lifting rod could include things like:

• The rod not engaging properly with the jack or spare-tire mechanism

• The rod bending or flexing more than intended under load

• Difficulty safely lifting the vehicle in an emergency

Because this is equipment you only need when something has already gone wrong (flat tire, roadside repair), GM is proactively updating the part.

What the dealer will do

The bulletin’s correction is simple:

Dealers will replace the jack handle components / lifting rod with a new part.

Behind the scenes, the bulletin lists two updated parts:

• HANDLE, JK (SUV) – Part No. 22925284

• HANDLE, JK (Pickup) – Part No. 22925285

The dealer uses your VIN in the Electronic Parts Catalog (EPC) to determine which one your vehicle needs.

Labor time in the bulletin is minimal:

• Pickup: 0.1 hour

• SUV: 0.2 hour

So in real life, this should be a quick in-and-out visit, assuming parts are in stock.

How to check if your vehicle is included

Here’s what I would do:

1. Check for a letter from GM

   • GM is mailing a Customer Satisfaction Program letter that references N252507990 and explains the jack kit lifting rod issue.

2. Call your dealer with your VIN

   • Ask them to check for open field actions, specifically program N252507990.

   • They see this through GM’s Global Warranty Management / Investigate Vehicle History (IVH) system.

3. Check your online GM account

   • If you use GM’s owner portal or app, look for open programs/field actions on your VIN.

   • Still, the most accurate answer will come from the dealer’s IVH lookup.

If your vehicle is included, schedule an appointment and mention “Customer Satisfaction Program N252507990 – Jack Kit Lifting Rod” when you book.

What it costs and how long you have

• Cost to you:

  • $0 – the bulletin clearly states this is performed at no charge under the program.

• Time window:

  • The program is in effect until December 31, 2027.

  • After that, if the part fails or causes issues, it would fall under normal warranty or out-of-warranty repair, depending on your coverage.

Personally, I wouldn’t wait. This is the kind of thing you only think about when you’re stuck on the shoulder with a flat.

What to expect at the appointment

A normal visit for this program should look like:

1. Write-up / Verification

   • Advisor verifies your VIN is covered under N252507990.

2. Tool kit removal

   • Technician locates and removes the jack tool kit (location is per the owner’s manual – under/behind a panel, under a seat, or in the rear cargo area depending on model).

3. Lifting rod swap

   • Old lifting rod/handle is removed.

   • New jack handle/lifting rod from the bulletin is installed.

4. Repack and return

   • The updated kit is stowed back in the correct location.

5. Repair closed

   • Dealer submits the job under labor operation 9108132 – Lifting Rod Replacement.

You shouldn’t notice any changes in how the vehicle drives – this only touches the jack kit.

Common questions

Is this a recall?No. It’s a Customer Satisfaction Program, not a safety recall. That said, it still involves equipment you rely on in an emergency, so it’s worth getting done.

Can I just buy the new rod and do it myself?The bulletin is written for dealer replacement under the program. If you’re eligible, letting the dealer handle it under N252507990 is the cleanest way – no parts cost, and the repair is fully documented.

Does this affect my powertrain or emissions warranty?No. This has nothing to do with the engine, transmission, DEF system, or emissions. It’s just the jack kit hardware.

Bottom line: what I would do

If I owned one of these 2025 Escalade / Silverado / Sierra / Tahoe / Suburban / Yukon models, here’s my move:

1. Check the "MyChevrolet" or MyGMC" APP or Call the dealer with my VIN and ask if N252507990 is open.

2. If it is, schedule the next convenient visit and have them swap the lifting rod.

3. While I’m there, I’d make sure the rest of the jack kit is intact and that I know exactly how to use it on my specific truck or SUV.

It’s a quick, free update to a tool you might really need one day – and it’s much easier to deal with now than when you’re on the side of the road with a flat.